Equanimity is pleased to offer this opportunity to book one of today’s elite speakers, Lou Carbone. Carbone presents to Fortune 500 Companies, top business schools, executive forums, sales conferences, and educator meetings all over the world. His keynotes are consistently top ranked by conference participants and organizers for compelling content and a highly entertaining presentation style. Carbone is the author of numerous published articles as well as the book Clued In (Prentice Hall), now in its, 9th printing. His keynote is an experience in itself, focusing on how businesses must manage the “experience clues”, both conscious and unconscious that they deliver to customers. This is important because it is those clues that affect the emotions that shape customer attitudes that drive their behaviors. Through practical experience strategies, and Fortune 500 client case studies, he shows how the design and delivery of effective experiences can be achieved, and the immense impact this has on the bottom line.

Click here to book Lou Carbone for your event.

Carbone’s previous keynote engagements include:

• Harvard Business School
• Microsoft
• GE Chief Marketing Officer’s Summit
• Mayo Clinic
• National Hockey League
• Brinker International
• Vistage, the world’s largest CEO leadership group
• Restaurant Leadership Roundtable, (annual gathering of restaurant CEOs including Coca Cola, Ruth’s Chris, Applebees, Host Marriot, Perkins/Marie Callendar, TGI Fridays, Benihana, and more
• Bank of America Senior Leadership conference
• Texas A&M Retailing Summit
• Netflix Customer Experience Summit
• A year-long training program with Chili’s Restaurants on ClueScanning™
• Forrester Financial Services Forum
• Published articles for MIT Sloan Management Review and the Wharton Business Journal

Click here to book Lou Carbone for your event.

His keynote presentations cover topics like:

• Getting Clued In To Experience Management: Based on his best-selling book, Clued In - How To Keep Customers Coming Back Again & Again, this presentation is filled with examples of companies who have leveraged experience management and succeeded, as well as companies who failed to embrace customer experience and have all but disappeared. Unraveling the riddle that is human experience, Carbone shows us how to tap into its power and create stronger relationships and more loyal customers.
• The Brand Canyon - The Relationship Between Experience Management & Brand Management: Companies focus relentlessly on brand, yet products and services continue to become less distinct. In fact, brands are being sent to their graves faster than ever. Carbone is among the first to focus on the critical relationship between brand management and experience management.

Carbone’s keynote presentations are a must-have for any company or organization in today’s difficult and demanding marketplace.

For more information about Lou Carbone and how to book him for your event, please click here.